Part-time L1/L2 System Administrator in Tempe, AZ
Summary
Part-time System Engineer at an IT services firm providing L1/L2 support for a premier client, split between on-site work in Tempe, AZ (twice weekly) and remote support. Day-to-day covers Windows Server/Active Directory and Linux administration, virtualization (VMware/Hyper-V), networking, backups, and desktop/infrastructure support.
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Opportunity
Virtual Service Operations is searching for a part-time System Engineer to join our team and provide comprehensive L1/L2 technical support for one of our premier clients, including regular on-site support in Tempe, AZ. As a System Engineer, you will play a critical role in maintaining enterprise infrastructure, supporting both Windows and Linux environments, and ensuring optimal system performance across the organization. You will manage server infrastructure, troubleshoot complex technical issues, and provide advanced desktop support while maintaining security protocols and system documentation.
This part-time role requires on-site presence twice a week to support end-users and infrastructure, with additional remote support responsibilities. A successful System Engineer delivers exceptional technical expertise with professionalism and strong communication skills.
In this role you will be part of our growing relationship with one of our newest clients and have responsibilities in Systems Administration and Desktop Support including:
Systems Administration:
- Windows Server administration (2016/2019/2022) including Active Directory management
- Linux system administration (RHEL, Ubuntu, CentOS) including shell scripting and system maintenance
- Server hardware troubleshooting and maintenance
- Network troubleshooting (TCP/IP, DNS, DHCP, VLAN configuration)
- Virtualization platform support (VMware vSphere, Hyper-V)
- Backup and recovery operations using enterprise backup solutions
- Patch management and security compliance monitoring
- Performance monitoring and system optimization
- IT Service Management (ITSM) ticket resolution and escalation procedures
Desktop and Infrastructure Support:
- Advanced workstation software break-fix support for Windows and Linux clients
- IMAC operations (Install, Move, Add, Change) for enterprise environments
- System imaging and deployment using automated tools (SCCM, WDS, or similar)
- Asset lifecycle management and inventory control
- Enterprise printer and peripheral support including network printer management
- Client Center (Tech Bar) technical support
- Hardware diagnostics and replacement procedures
- Network connectivity troubleshooting and cable management
Qualifications
Required:
- 2+ years of experience in system administration or L1/L2 technical support
- Hands-on experience with Windows Server environments and Active Directory
- Working knowledge of Linux system administration and command-line operations
- Experience with virtualization technologies (VMware, Hyper-V)
- Understanding in network troubleshooting and TCP/IP fundamentals
- Experience with IT ticketing systems and ITSM processes
- Knowledge of enterprise backup and recovery procedures
- Understanding of change management and incident management frameworks
- Strong documentation and technical communication skills
Preferred Qualifications
- CompTIA A+, Network+, or Security+ certification
- Microsoft certifications (MCSA, MCSE, or Azure fundamentals)
- Linux certifications (CompTIA Linux+, RHCSA)
- Experience with PowerShell and Bash scripting
- Familiarity with cloud platforms (AWS, Azure, or hybrid environments)
- ITIL Foundation certification
- Experience with monitoring tools (Nagios, PRTG, SolarWinds)
- Knowledge of configuration management tools (Ansible, Puppet, Chef)
- Expertise in enterprise inventory control systems
- RingCentral CX/EX administration experience