Part Time MAC Representative (Late Hours)

Shift Hours:

Monday - Friday 5pm - 10pm

Saturday's 9am to 5pm

Provide exceptional member service in response to member needs and requests.

Essential Job Duties and Responsibilities

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to attend annual training sessions as instructed or scheduled.
• Answer and greet all incoming credit union calls in a professional and courteous manner.
• Provide information/assistance on our products and services we offer.
• Directs members to appropriate department(s) or individual for specific information and/or service.
• Determine best method to resolve problems to ensure member satisfaction and adherence to company policies.
• Communicate and coordinate problem resolution with appropriate department(s).
• Refer more complex member issues to team leads.
• Collect loan application information by phone for members.
• Service members via Live Chat and non secure email.
• Cross-Service credit union products and services.
• Serve as MAC Operator as needed.
• Must be able to work Saturday rotation schedule as needed for the Credit Union.
• Must be flexible with the ability to work evenings, Saturdays and on call as needed to meet staffing needs.
• Must be able to maintain confidentiality of information.
• Must have the ability to communicate effective.
• Must be able to work well in a high call volume, high stress work environment.
• Work involves extensive telephone contact with members.
• Must follow up with all member/ non member requests promptly either verbally or in writing to ensure member satisfaction.
• Must have excellent verbal and written skills.
• Authorize to waive fees associated with member transactions but not to exceed $150.00 per member without higher level of authority.
• Performs additional duties as assigned.

Shell Federal Credit Union is an equal opportunity and an affirmative action employer and committed to providing equal opportunity for all employees and applicants for employment, without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, age, citizenship status, marital status, protected veteran status, mental and/or physical disability, pregnancy, or any basis prohibited by State or Federal law.