Part Time Office Assistant

JOB OVERVIEW (1 or 2 sentences regarding purpose of job)

The office assistant is responsible for providing professional, courteous, and efficient customer service while handling a high volume of incoming calls assisting callers with information, scheduling, and dispatching. This position requires strong communication skills, attention to detail, patience, and ability to remain professional and helpful in a fast-paced environment while utilizing the DOTD STTARS scheduling and tracking software.

SPECIFIC TASKS, DUTIES, & RESPONSIBILITIES

· Answer and manage a high volume of incoming calls in a timely and professional manner

· Provide excellent customer service to callers, passengers, staff and the public

· Respond to questions, concerns, complaints, and requests while maintaining a professional attitude

· Follow established DOTD, city and department policies and procedures as well as customer service standards

· Stay informed of changes to DOTD and transit regulations

· Provide accurate information regarding services, schedules, policies, procedures and other operations

· Assist with scheduling, dispatching, cancellations, confirmations, and requests accurately

· Document calls, caller concerns, and service requests

· Maintain confidentiality of customer and department information

· Perform general office duties, including data entry, filing, copying, scanning, shredding and maintaining logs and records

· Prioritize multiple tasks and manage time effectively in busy environment

· Handle difficult situations in a calm and professional manner with referral to supervisor

· Assist with events held at transit department

· Intake fees for passenger transport

· Follow City of West Monroe and transit dress code

· Assist in keeping transit department clean and orderly

· Perform other duties as assigned

WORKER REQUIREMENTS (education, certifications, experience, etc.)

Education & Experience

Preferred:

• Experience in transit operations

Required:

• High school diploma or GED.
• An equivalent combination of education, training, and experience may be considered.

Knowledge, Skills & Abilities

Required:

• Knowledge of general office/clerical & computer skills
• Proficiency in Outlook and Microsoft Office
• Ability to learn STTARS software system
• Ability to multitask and work in fast-paced environment
• Ability to prepare accurate reports, maintain records, and complete documentation in a timely manner.
• Ability to communicate effectively with public, callers, transit drivers and supervisors
• Ability to work independently, exercise sound judgment, and maintain confidentiality.

Licenses & Certifications

Required:

• Valid Louisiana driver's license.
• Ability to obtain and maintain any state, city or DOTD certifications

HOURS/SCHEDULING

This position is generally scheduled Monday through Friday from 9:00 am to 3:00 pm for a maximum of 29 hours per week. Work times may vary depending on changes with other transit staff or work demands.