Part Time Onsite Care Specialist
Wellthy is seeking an empathetic, relationship-driven professional to join our team as a Part Time Onsite Care Specialist. In this unique role, you will serve as Wellthy’s onsite representative for one of our enterprise clients, helping employees understand and access their family care benefits through education, one-on-one support, and meaningful engagement. This is a 16 hour per week role.
You will work closely with client stakeholders, HR and well-being team members, employee resource groups, and Wellthy teammates to build trusted relationships, identify and anticipate employee needs, promote awareness of Wellthy’s services, and connect employees with the right resources for everything from everyday family needs to more complex caregiving situations. You will also build relationships with strategic childcare providers in the community.
You will report directly to the Senior Client Success Manager.
Responsibilities will include:
Employee support and education
- Serve as a trusted onsite resource for employees seeking information about Wellthy’s caregiving, work/life, and family care benefits
- Meet one-on-one with employees to understand their needs, answer questions, and guide them to the appropriate Wellthy services and resources
- Help employees get started with Wellthy by setting up their accounts, navigating the platform, and connecting them with the tools, resources, and services that best meet their needs
- Facilitate warm handoffs to Wellthy Care Coordinators, Backup Care Specialists, and other Wellthy team members who provide ongoing care support and case management
- Help employees understand how Wellthy can support a wide range of caregiving and family needs through personalized education and consultation
Program awareness and engagement
- Represent Wellthy at benefits fairs, health fairs, seminars, open enrollment events, and other onsite engagements
- Deliver presentations and educational sessions that introduce employees, people leaders, and stakeholders to Wellthy’s services
- Partner with Wellthy’s Client Success and Member Activation/Engagement teams to coordinate, promote, and execute onsite educational programming
- Increase awareness and utilization of Wellthy’s programs through ongoing onsite visibility, relationship building, and employee engagement activities
Client partnership
- Build strong relationships with client HR, well-being teams, managers, employee resource groups, and other key stakeholders
- Collaborate with client partners to identify opportunities to increase employee awareness, engagement, and utilization of Wellthy’s services
- Share employee feedback and emerging trends with Wellthy’s Client Success teams and other cross-functional teams to support continuous program improvement
- Represent Wellthy professionally while delivering a consistent, high-quality employee experience aligned with each client’s culture and workforce
Operations and collaboration
- Maintain accurate documentation of employee interactions and referrals while safeguarding confidential information
- Coordinate closely with Wellthy Care Coordinators, Backup Care Specialists, and cross-functional teams to ensure a seamless employee experience
- Support reporting and tracking of onsite engagement activities, referrals, and program outcomes
- Build and maintain relationships in the community with trusted Wellthy partners including childcare centers and providers
- Travel between assigned client locations and events as needed
You’re a great fit if you:
- Have 3-5+ years of experience in employee benefits, employee engagement, human resources, customer success, healthcare navigation, social services, or a related field
- Have experience engaging diverse audiences through presentations, educational programming, onsite events, or other in-person experiences
- Have experience working directly with employees, members, or customers in a consultative, service-oriented role
- Possess excellent interpersonal and relationship-building skills with the ability to engage stakeholders across all levels of an organization
- Have strong organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Are proficient with Google Workspace or similar productivity tools
- Are bilingual (English/Spanish) – a plus
- Are open to learning, experimenting, and evolving, with curiosity around how tools like AI can support your workflow or help families more effectively
Total Compensation
The starting salary for this position is $30-$35/hour.
Additional benefits include:
- Retirement saving account with matching company contributions
- Mental health benefits
- Sick days
- Professional development initiatives for growth
- Generous parental leave (maternal and paternal) during a new child’s first year (born into family or adopted) and pregnancy loss leave