Part-Time Operations Support

Title: Part-Time Operations Support
Department: Audience Experience - Guest Services
Reports to: Operations Support Manager

Summary

The Operations Support team is an integral part of the daily operations and functions of the Philadelphia Orchestra and Ensemble Arts which is comprised of 4 buildings housing multiple performance, office, and ancillary spaces. The Ops Support role is an entry level position providing physical labor to support our front of house spaces for daily activities, rentals, and performances in all the buildings.

Essential Functions

• Set and strike all front-of-house event setups in the public spaces, special event spaces, and meeting rooms according to floorplans and request forms. These setups include tables, linens, chairs, poster cases, coat racks, stanchions, stages, etc.
• Drop and pick up Ensemble Arts owned equipment for catering department events.
• Set, remove, and store building furniture when needed.
• Hang large posters (3 sheets) in exterior cases using a ladder.
• Conduct daily facility walk-through to ensure all equipment is in its appropriate place and all furniture is set according to the floorplan.
• Move and relocate office furniture, boxes, public area furniture and other equipment.
• Inspect, clean, care for, and, in some cases, assemble or repair furniture or other equipment.
• Follow safety protocols and maintain an orderly appearance in storage and common-use areas.
• Maintain cleanliness of equipment, including laundering linens and chair covers.
• Trash/recycle old, printed materials and equipment.
• Maintain awareness of building schedules.
• Maintain open communication with Campus Experience staff and other Ops Support team members during shift.
• Transport client equipment and paraphernalia within the building(s).
• Transport and stock marketing materials including brochures, programs, and inserts.
• Deliver large or bulk mail items from administrative offices to other buildings in the campus.
• Perform other duties as assigned.

Education and Experience

• High School Diploma
• Previous event setup experience

Knowledge, Skills, and Abilities

• Ability to work effectively with all personality types.
• Ability to maintain a cooperative spirit when working with peers, supervisors, clients, and guests.
• Strong problem-solving skills
• Strong attention to detail
• Ability to understand and carry out oral and written instructions independently.
• Ability to manage time effectively.
• Ability to work under pressure with tight time constraints.
• Willingness to perform any other job-related functions.

Working Conditions/Physical Demands

• Ability to perform light physical tasks exerting up to 60lbs of force on a frequent basis and up to 150lbs on an occasional basis.
• Ability to perform such activities as grasping, lifting, reaching, crouching, walking, climbing, sitting and carrying repetitively and for long periods of time.
• Ability to work weekends, holidays, mornings, and nights.
• Must wear closed toe-shoes, issued uniform, belted pants, and proper issued identification.

Resume and cover letter are required when applying for this position.

About The Philadelphia Orchestra and Ensemble Arts Philly

The Philadelphia Orchestra and Ensemble Arts Philly (POEA) bring together one of the world’s preeminent orchestras with the iconic venues that have anchored Philadelphia’s cultural life for nearly 170 years. As owner and operator of the Academy of Music, Miller Theater, and the Kimmel Center for the Performing Arts, and the programming partner for the historic Forrest Theatre, POEA serves as a cornerstone of the city’s artistic and civic identity, welcoming one million people annually to a vibrant constellation of stages across Center City.

Representing both the world-renowned Philadelphia Orchestra and a dynamic roster of resident partners and visiting artists, POEA presents more than one-thousand events annually that represent a wide range of programming, including Broadway, classical, comedy, theater, jazz, dance, and family presentations, reflecting and serving the breadth of the region’s communities. Through innovative programming, robust educational initiatives, deep commitment to diverse communities, and expanding digital platforms, POEA acts as a convener and civic partner—bringing people together, fostering dialogue, and creating an expansive, inclusive future for the arts in Philadelphia and beyond.

The Philadelphia Orchestra and Ensemble Arts is an equal opportunity employer. All applicants are considered for employment without attention to race, color, age, religion, sex, sexual orientation, gender identity, national origin, ethnicity, veteran or disability status.

Employees are expected to be able to perform the essential duties and responsibilities of this position, with or without job modification/reasonable accommodation. If an employee believes a job modification/reasonable accommodation is needed, please contact Human Resources so that a review can be conducted. POEA strives to comply with the accommodation provisions of the Americans with Disabilities Act, Title VII of the Civil Rights Act, the Pregnant Workers Fairness Act, and other related federal, state, and local laws.