Part-Time Payment Specialist, Backup Care

Wellthy is seeking a Part Time Payment Specialist to process backup care payments across both member-submitted reimbursement claims and direct payments to vendors and care providers. This role ensures payments are calculated and issued accurately and in accordance with each client’s specific contract terms and payment policies. The Payment Specialist serves as a direct point of contact for members and providers throughout the payment process, providing clear, timely updates on the status of requests. No degree is required, but candidates must be comfortable and accurate working with numbers.

Responsibilities will include:

• Review and process backup care payment requests—both member reimbursement claims and direct payments to vendors/providers—in accordance with each client’s specific contract terms and payment policies
• Verify receipts, invoices, and supporting documentation submitted by members or providers for accuracy and completeness before processing, including W-9 and banking details for direct-pay vendors
• Calculate reimbursement and direct-pay amounts accurately, applying the correct rates, caps, and policy rules based on the applicable client contract
• Communicate directly with members and providers regarding the status of their payment requests, including approvals, denials, and any requests for additional documentation
• Maintain accurate, organized, and up-to-date records of all reimbursement and direct-pay transactions
• Identify discrepancies or unusual requests and escalate them to the Payments Manager as needed
• Meet service level agreement (SLA) turnaround times for both reimbursement and direct-pay review and processing
• Partner with the broader Finance/Accounting team to support accounts payable processes tied to member reimbursements and vendor/provider direct payments
• Stay current on client-specific contract terms and payment policy updates that affect member and provider eligibility

You’re a great fit if you:

• Have prior experience in accounts payable, bookkeeping, cashiering, retail transactions, or another role requiring regular handling of money or numeric accuracy (preferred, not required)
• Are able to learn and correctly apply multiple client-specific contract terms and payment policies across both reimbursement and direct-pay workflows
• Possess strong organizational skills and high attention to detail to ensure payment accuracy
• Manage time efficiently to handle a consistent volume of requests within SLA
• Communicate clearly and professionally in both written and verbal formats with members and providers about payment status
• Are comfortable working with numbers and basic arithmetic
• Are comfortable learning and working in an online payments platform
• Communicate primarily via Slack with teammates and managers for internal, day-to-day communication
• Are professional, patient, and empathetic in communication
• Are reliable, detail-oriented, and comfortable with repetitive, accuracy-driven work
• Adapt easily to variations in policy and contract terms across different clients
• Are open to learning, experimenting, and evolving, especially with emerging technology and tools like AI

Total Compensation

The starting salary for this position is $17-$22/hour.

Additional benefits include:

• Remote work environment
• Retirement savings account
• Mental health benefits
• Sick days

Role Requirements

To work remotely, you must have a strong internet connection, a quiet, professional, distraction-free space, and be able to safely and securely accommodate sensitive information.

Wellthy is not currently accepting candidates in Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.