Part-Time Recover Payment Specialist for a Massage, Stretch, and Skin Care Services company
Summary
Part-time role handling customer outreach, payment recovery, and appointment management for a wellness services company using Zendesk and CRM tools.
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Is This YOU? Then We Want to Meet You!
🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note:
Is This YOU? Then We Want to Meet You!
- Resourcefulness: Ability to find context independently and maintain a solution-oriented mindset.
- Clear Communication: Strong communication skills for interacting with both customers and internal team members.
- Analytical Skills: A "trendseeker" who notices patterns in issues and proactively raises them to management.
- Ability to understand user pain points and put yourself in the customer's shoes.
- 2 to 3 years of desktop support experience
- Strong written English for US-based customers
- Prior experience supporting an e-commerce or marketplace business
- Proficiency with Zendesk (or similar helpdesks)
- Experience handling payment, refund, or payout-related inquiries
- Strong attention to detail
🌟 Who We Are:
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
📋 Your Mission Will Be To:
- Outbound Conversational Drive: Proactively initiate outbound calls to members and prospects, seamlessly guiding the conversation from an initial greeting to a secured booking by building quick rapport and steering the call naturally.
- Consultative Sales & Retention: Identify members with only one or two services remaining on their current membership. Use a consultative sales approach to offer promotions and successfully upsell new membership tiers or enhancement services (e.g., aromatherapy, Total Body Stretch, facials).
- Appointment Management: Proactively confirm upcoming appointments to minimize “no-shows” and same-day cancellations, ensuring the clinic’s schedule remains optimized.
- Payment Recovery: Reach out to members regarding failed credit card transactions (suspended membership dues) to resolve billing issues and secure outstanding funds.
- Empathic Communication: Handle sensitive membership billing and scheduling discussions with empathy, ensuring the member feels valued while maintaining the clinic’s business interests.
- Adaptive Support: Manage ad hoc administrative or member-facing requirements as the role evolves.
🖥️ Tech Checklist – Gotta Have It!
- Reliable Hardware: A reliable computer (at least an i5 processor) and a stable, high-speed internet connection.
- Professional Workspace: A quiet, cozy workspace to handle calls and chats like a pro.
- Schedule Flexibility: Flexible with work schedule to support clinic hours, including some evenings/weekends.
Nice to have! - Experience navigating different CRMs and using a power dialer/calling tool. Zenoti and Mojo Dialer experience would be a plus.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note:
- Only shortlisted candidates will be contacted.
- Kindly fill out this Skills Assessment form.