Part-Time Sales & Customer Experience Associate

Part-Time Sales & Customer Experience Associate

SGD 15/hour | 3 Days a Week |Training Provided

Enjoy meeting people, and have apassion for great customer service?

Join Tailored Jewel, anaward-winning online jeweller specialising in made-to-order engagement rings,wedding bands and fine jewellery.

We're looking for a friendly,responsible and detail-oriented individual to join our small team at OneRaffles Place.

Unlike a typical retail jewellerystore, we operate from a private, appointment-based sales suite. You'll spendmost of your time helping couples find their dream wedding rings or guidingsomeone choosing the perfect engagement ring.

No aggressive selling, no busyshop floor. We believe in creating a relaxed, personal experience wherecustomers feel comfortable, informed and cared for.

Best of all, no jewelleryexperience is required. Full training will be provided!

Working Hours & Salary

• Pay: SGD 15/hour (approximately SGD 1,300-1,500/month based on 21 paid hours per week)
• Working Days: 3 days per week (Saturday: Compulsory working day)
• Weekdays: Choose 2 days between Tuesday and Friday, subject to an agreed monthly roster
• Working Hours: 11:00 AM – 6:00 PM
• Scheduling: Work roster is planned and confirmed one month in advance
• Location: One Raffles Place, Singapore
• Employment: Part-Time Contract
• Start Date: November 2026

This role is ideal for individualsseeking a part-time position with predictable hours and some flexibility intheir weekday schedules.

What You'll Be Doing

1. Help Customers Find TheirPerfect Ring 💍

• Welcome customers attending their scheduled jewellery consultations.
• Guide couples exploring wedding bands and individuals shopping for engagement rings.
• Help customers understand different designs, materials and customisation options.
• Create a warm, comfortable and memorable experience.

2. Customer Service &Follow-Ups

• Respond to customer enquiries through WhatsApp.
• Follow up with customers after consultations and purchases.
• Assist returning customers with collections, resizing requests and other after-sales services.
• Ensure every customer feels well taken care of, even after their purchase.

3. Orders, Packing &Collections

• Prepare and pack jewellery orders neatly and carefully.
• Arrange customer collection appointments and prepare their orders for pickup.
• Organise deliveries and drop off parcels at the nearby post office when required.
• Conduct basic order checks before handing items to customers.

4. Simple Administrative &Team Support

• Use our online system to create sales orders and service requests.
• Update customer information and appointment schedules.
• Keep customer enquiries and orders organised.
• Work closely with our team to ensure smooth daily operations.

Don't worry if you're new tojewellery! We'll teach you everything you need to know, from basic diamondand ring knowledge to customer consultations and our order management system.

What We're Looking For

• Friendly, patient and enjoys talking to people.
• Good spoken and written English.
• Responsible, punctual and organised.
• Comfortable using computers and WhatsApp.
• Willing to learn about jewellery and customer service.
• Able to work every Saturday and two agreed weekdays.
• No previous jewellery or retail experience required.
• Students, fresh graduates and individuals seeking part-time work are welcome.

Why Join Tailored Jewel?

✨ Relaxed Working Environment
Work in a comfortable private jewellery sales suite, not a crowded retail shop.

💍 Meaningful CustomerInteractions
Help couples choose their wedding rings and be part of some of life's happiestmoments.

🤝 Service Over HardSelling
We focus on customer experience, genuine advice and building relationships,rather than pressuring customers into purchases.

📚 Full TrainingProvided
Learn about diamonds, wedding rings, customer consultations and jewelleryoperations. No prior experience needed.

📅 Flexible WeekdayScheduling
Work three days a week, including Saturday, with two flexible weekdays agreedupon in advance.

☕ Comfortable Workspace
Enjoy access to a shared lounge area, drinking water and basic kitchenfacilities within our office building.

🌱 Learn ValuableSkills
Gain practical experience in customer service, sales, order management and thefine jewellery industry.

Interested? We'd Love to HearFrom You!

If you're someone who enjoyshelping people, pays attention to details and wants a friendly part-time rolein a professional environment, we'd love to meet you.

Apply now and join the TailoredJewel team!