Part-Time Service Associate
Position Details
- Job Title: Part-Time Service Associate
- Location: Roanoke, IN
- Schedule: Approximately 20-25 hours per week
- Hours: M – F 10:00a-2:00p; occasional Saturday rotation 8:00a-12:00p
Position Summary
The Part-Time Service Associate serves as a frontline representative of the branch, providing excellent customer service while processing routine financial transactions with accuracy and efficiency. This role supports day-to-day branch operations by assisting customers with deposits, withdrawals, payments, and account-related questions while following established policies, procedures, and security standards.
Key Responsibilities
- Greet customers promptly and professionally and provide a welcoming branch experience.
- Process deposits, withdrawals, payments, transfers, and check cashing transactions accurately.
- Balance cash drawer and maintain accurate transaction records throughout the workday.
- Verify customer identity and follow all security procedures and internal controls.
- Answer routine account and service questions or direct customers to the appropriate team member.
- Promote awareness of bank products and services by identifying customer needs and making appropriate referrals.
- Assist with branch opening, closing, and daily operational tasks as assigned.
- Maintain confidentiality of customer and bank information.
- Support compliance with all policies, procedures, and applicable regulations.