Part-Time, Technical Support for a SaaS company (Remote)
MFR: 454179
Is This YOU? Then We Want to Meet You!
Are you a tech-savvy problem solver who thrives on helping others navigate complex systems? We are looking for an adaptable Technical Support Representative to manage chats, emails, and back-office tasks while delivering top-tier technical assistance. If you have a background in system administration and a drive to keep learning new technology, this is the perfect role for you.
A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.
How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form
What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.
Is This YOU? Then We Want to Meet You!
Are you a tech-savvy problem solver who thrives on helping others navigate complex systems? We are looking for an adaptable Technical Support Representative to manage chats, emails, and back-office tasks while delivering top-tier technical assistance. If you have a background in system administration and a drive to keep learning new technology, this is the perfect role for you.
- Schedule: Saturdays & Sundays | 10:00 PM – 8:00 AM EST (10-hour shifts)
- Work Type: Part-time / Weekend Shift
- 1–2 years of experience or strong practical knowledge in Linux, light scripting, cloud providers (AWS, Azure, or GCP), and ESXi VMware.
- Hands-on technical experience in system administration and networking.
- Demonstrated history of working with modern cloud technologies.
- Outstanding written and oral communication skills with a strong customer-service mindset.
- Excellent documentation, record-keeping, and problem-solving abilities.
- Quick learner with a passion for picking up new systems and tools rapidly.
- Serve as the primary point of contact for users seeking technical support via chat, email, and back-office channels.
- Accurately enter, maintain, and update customer and ticket data within the CRM.
- Adhere strictly to service level agreements (SLAs) and internal operating procedures to resolve issues efficiently.
- Maintaining high customer satisfaction ratings through clear and prompt technical communication.
- Consistently meeting or exceeding response and resolution time targets outlined in team SLAs.
- Keeping accurate, up-to-date documentation and CRM records for all support interactions.
A reliable computer (at least with Windows 10 and i5 processor), a stable high-speed internet of 100 MBPS connection and back up for both.A quiet, cozy workspace to handle calls and chats like a pro.
How to apply
Start your skill assessment by clicking here: 👉 Skill Assessment Form
What Happens Next
Due to the volume of applications, we're only able to reach out directly to candidates we're inviting to the next interview call. We really appreciate your interest and time.