Part time-Telephone Operator

Part-Time Telephone Operator

Position Summary

Answers incoming telephone calls and routes to appropriate department/staff member. Makes appointments for patients using health center’s electronic health records software. Assists at reception desk as needed.

Duties and Responsibilities

• Communicates with patients in a courteous, and professional manner
• Schedules patients in accordance with established provider schedules and health center protocols
• Obtains and/or verifies that current demographic information is accurate and updates information in the system as needed
• Obtains and/or verifies insurance status and updates information in the system as needed
• Creates accounts for new patients and verifies insurance information
• Routes phone calls to the appropriate party or transfers to voicemail
• Maintains strict patient confidentiality
• Advises patients of health center policies regarding scheduling, payments, no-shows, etc. and answers questions as appropriate, advises patients to bring in necessary financial and/or insurance documentation as indicated
• Assists with filing, copying, faxing, and other clerical duties when time is available and at direction of Clinical Operations Manager
• Participates in staff meetings, training sessions, and other meetings as directed
• Adhere to HIPAA policies and regulations
• Performs other duties as assigned