Part-time, Variable Hour Seasonal Customer Service Rep

About the role

DFTBA is hiring our seasonal staff!

We are looking for detail-oriented people with excellent written communication skills who can help our customers during our busiest season! Our core business hours are 9-5, M-F. This position is a variable hour position, likely 40 hours/week during October for training, December and possibly into January for our busiest time of year. November will likely be about 20 hours a week.

What you'll do

• Sort incoming emails based on priority level and type of ticket;
• Respond to customer service tickets via email;
• Work with our CS and Warehouse teams to resolve issues with orders;
• Set up order reshipment and replacements for lost or damaged orders;
• Answer customer questions about products, shipping, and store policies;
• All while keeping our customers happy!

Qualifications

• Have excellent written communication skills!
• Can prioritize and multitask effectively and efficiently!
• Understand that most issues can be fixed by proactive communication!
• Want to work for a company that makes a difference in the world!

More details about the position:

• Job Title: Seasonal Customer Service Representative
• Fixed Seasonal Term: The Season is expected to run October 20, 2026 through estimated January 15, 2027 (but end date is variable and not to exceed 6-months)
• Status: Seasonal, variable hour, non-exempt
• Benefits Provided: Health, dental and vision insurance; paid vacation and sick time; and paid holidays (Thanksgiving, Christmas New Year's Eve and New Year's Day)
• Reports to: Director of Customer Service
• Supervisory Position: No
• Location: Missoula, MT
• Hourly Wage: $22.00
• Ideal start date: Tuesday, October 20, 2026

All offers are contingent upon a completion of a background check. This position is eligible for inclusion in the DFTBA Workers Union.

To learn more about DFTBA, visit our websites: and