Partner Manager
We are looking for a commercially driven and relationship-focused Partner Manager to build, manage, and grow strategic partnerships that drive business growth and customer success. This person will own the KZN and Eastern Cape region.
This role is responsible for managing relationships with distributors, channel partners, resellers, installers, and strategic business partners. The successful candidate will ensure partners are enabled, engaged, and supported to successfully grow revenue and represent the company effectively in the market.
The ideal candidate is an excellent communicator with strong commercial awareness, relationship management capability, and experience working within technology, IoT, SaaS, or channel-driven environments.
1. Partner Relationship Management
Build and maintain strong relationships with existing and new partners.
Act as the primary point of contact for strategic partner accounts.
Develop a deep understanding of partner businesses, goals, and operational requirements.
Ensure partners remain engaged, aligned, and supported.
2. Partner Growth & Commercial Development
Identify opportunities to grow partner revenue and market presence.
Work with partners to develop joint business plans and growth initiatives.
Support partners in identifying and closing new business opportunities.
Drive partner performance against agreed revenue and growth targets.
3. Partner Enablement & Training
Coordinate onboarding and enablement of new partners.
Ensure partners are properly trained on:
Products and services
Sales positioning
Systems and processes
Technical capabilities
Work with internal teams to provide ongoing support and training materials.
4. Cross-Functional Coordination
Collaborate with Sales, Customer Experience, Product, and Technical teams to support partner success.
Coordinate internally to resolve partner issues, escalations, and operational challenges.
Ensure seamless communication between partners and internal teams.
5. Market & Relationship Development
Represent the company at industry events, partner meetings, and trade shows.
Identify and develop new partnership opportunities within target markets.
Build strong networks within the industry and channel ecosystem.
6. Reporting & Operational Management
Track partner performance, pipeline activity, and revenue growth.
Maintain accurate partner records and reporting within CRM systems.
Provide regular updates and forecasts to leadership.
Monitor partner engagement and identify areas for improvement.
Requirements
3–7+ years of experience in:
Partner management
Channel sales
Account management
Business development
Strong relationship-building and communication skills.
Experience working within:
Technology
IoT
SaaS
Security
Channel-driven businesses
Commercially minded with strong negotiation and stakeholder management skills.
Experience working with CRM systems and reporting tools.
Ability to manage multiple relationships and priorities simultaneously.
Desirable Experience
Experience managing distributors, installers, resellers, or enterprise partners.
Experience supporting technical or operational partner enablement.
Understanding of B2B2C or channel sales models.
Experience in fast-growing technology environments.
Key Competencies
Relationship-driven and customer-focused.
Strong commercial and growth mindset.
Highly organised and proactive.
Strong communication and coordination skills.
Collaborative and solutions-oriented.
What Success Looks Like in This Role
Strong and engaged partner relationships.
Increased partner-driven revenue growth.
Well-enabled and productive partner network.
High partner satisfaction and retention.
Strong alignment between partners and internal teams.
Benefits
Exciting Workspace.
Cutting-Edge Technology.
Engaging Projects and Innovations.
High-Tech Atmosphere.
Versatile Experience - Get exposure to a wide range of things.
Involvement in Manufacturing Processes - End-to-End Involvement.
Inspiring Work Environment.
Opportunity for Career Growth and Continuous Learning - Cross-Functional Teams.
Contributing to a South African Company with a real impact on people's lives.
Olarm Device and Subscription.
Are you ready to embark on a journey that's both professionally fulfilling and personally rewarding? If you're excited about technology, driven by results, and thrive in a collaborative environment, Olarm is the place for you. Join us in shaping the future of smart security solutions!