PARTNER QUESTIONNAIRE

Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website

• Business Name written answer
• Address written answer
• City, State/Province and Zip/Postal Code written answer
• Country written answer
• Phone Number (with country code) written answer
• Website written answer
• Primary Point of Contact, Name, Title and E-mail address written answer
• Phone Number (with extension) written answer
• General E-mail Address written answer
• Please describe your company’s history. written answer
• Has your company experienced a change in ownership in the past 5 years? If so, describe. written answer · optional
• Has your company ever been involved in mergers or acquisitions? written answer · optional
• Where are your company’s premises located? Do you have other offices? Please list them. written answer
• How many employees does your company have? written answer
• Please list your top customers, including the industry they belong to, years serviced, revenue and services provided. written answer · optional
• Where are translations performed? written answer
• Is your company ISO certified? written answer
• If yes, please upload your ISO certifications. upload · optional
• What other certifications do you have? written answer · optional
• Please check all the fields of expertise for which you can grant daily capacity. yes / no · optional
• Please describe your process to ensure your company has enough resources available for each project. written answer
• Can you describe the process of a typical localization project follows from start to finish? (Please feel free to copy and paste from your internal procedures. written answer
• Please give us a detailed description of your quality assurance process. written answer
• What Quality Assurance (QA) tools do you currently use? (Examples: QA Distiller, XBench) written answer
• Do you have a checklist you sign off before delivery? What does this list contain? (please copy and paste it here) written answer
• How do you avoid any “overlooked” errors such as spelling mistakes and typos? written answer
• How do you guarantee continuity of expertise and knowledge transfer in your teams? written answer
• How do you give feedback to your translators and revisers? written answer
• Do you have an internal person responsible for QA and QC for each language that you provide? written answer
• Please describe this person’s responsibilities. written answer
• What type of quality control do you carry out over subcontracted work? written answer
• How do you ensure consistency when large volumes are translated by more than one translator? written answer
• Translation Process: What QA steps are in place after Translation and Edit steps are completed? written answer
• Translation Process: Do you have someone that does a final Quality Assurance check before delivering translations in addition to the translator and editor? written answer
• Customer Satisfaction: What types of client review do you accept (a) at a charge, (b) at no charge? written answer
• Customer Satisfaction: How do you process and retain client provided glossary or reference materials? written answer
• Customer Satisfaction: What steps are in place to process client complaints and feedback? What is your escalation process? written answer
• Customer Satisfaction: How do you measure and track customer satisfaction? written answer
• Notes: (If there is anything else you would like Welocalize to know, please list it here) written answer · optional
• What is your experience with Machine Translation Post-Editing? Please indicate what verticals (subject matters) you have worked on, and what MT engine you have experience with, if you know their names (examples: SYSTRAN, Language Weaver, Asia Online, CCID, Google Translate, Microsoft MT, etc.). written answer
• What is your normal hourly Machine Translation post-editing capacity? written answer
• Do you have any experience with crowdsourcing? If so, please describe. written answer
• How do you manage external production resources (freelancers)? Do you have a Talent Management team? written answer
• How are your external translation resources qualified? Please describe your normal recruitment process, step by step. written answer
• What are your minimal recruitment requirements for each type of resource recruited? written answer
• What process do you have in place to identify and track resources that deliver poor/erroneous work and to isolate them from future work? How do you make sure that unsatisfactory resource's performance does not reoccur? written answer
• What languages do you handle in-house? written answer
• How many active external resources work for you on a regular basis? Please list the numbers per main language pair supported. How quickly can you add qualified vendors to a project if scope necessitates it? written answer
• CAT tools: yes / no · optional
• Applications yes / no · optional
• Operating System yes / no · optional
• Please enter your rates in EUR and USD. We sometimes work with GBP, CNY and JPY. Let us know if you'd like to negotiate those.
• Source Language > Target Language (enter all combinations that apply) written answer
• Daily capacity per language pair: written answer
• TEP rate per language pair: written answer
• Hourly rate per language pair: written answer
• Has your company appointed senior management representation for environmental, social, ethics or human rights? yes / no · optional
• If yes, please describe their responsibilities. written answer
• Does your company have a Code of Ethics or formal policies covering any of the topics below (please select all options that apply) choose one
• Please attach all relevant documents. upload · optional