Partner Service Manager Spanish Market
Description
Hello! 👋🏽
At Factorial we're looking for a new Partner Service Manager for our Partners in the Spanish Market to help us boost the company to the next level. 🦄
Ready to be part of the challenge?🚀
The Role 📜
As part of the partnership team, you will be responsible for onboarding and welcoming new partners, ensuring that the partners and their clients use the platform to its fullest, and gathering customers' feedback. One of your greatest challenges will be to make sure our product can be fully adapted to the client's needs. This requires you to be perfectly aligned with the partners and clients, understand their processes and problems, and detect possible improvements and opportunities in the product.
What will you be doing:
Build strong relationships with partners and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
Provide after-sales guidance to help the partners retain their customers.
Coordinate with internal teams the needs and improvements our partners need.
Onboard and train our new Spanish partners by assisting them via video call, e-mail and events until they are fully trained.
Help the partners to implement Factorial to their clients.
Bring a consultative approach to ensure a fully customized experience setting up their accounts.
Understand our partner's problems and needs and gather their to improve the product.
Help us create the best customer and partner journey and unlock the market.
Your Profile 🧐
Proactivity: you will need to find the best way to ensure your partners are fully activated and their clients have the best experience implementing Factorial.
Fast Learner: you can quickly become an expert on the software and it's easy for you to keep up-to-date with product updates.
Problem-solving mindset: the ability to propose alternative solutions and workarounds to answer unexpected requests from clients.
Growth mentality: There’s plenty of things to create, so be ready to share ideas and create new things and processes!
Good sense of analysis: while onboarding our clients, you will have to understand the specificities of the market and translate this knowledge into information that can be used by the Product team to further improve our solution
Speak native-level of Spanish
Fluent English
Previous experience as an Onboarding Specialist/Implementation owner, Consultant, Account Manager is highly valuable.
Knowledge of Human Resources is a plus!
Perks of being part of our team💆
We care about people and we also offer a lot of benefits for employees:
High growth, multicultural and friendly environment 🤝
Alan as private health insurance 🩺
Healthy life with Wellhub (Gyms, pools, outdoor classes) 🧘🏽♀️
Save expenses with Cobee 💰
Language classes 👩🏽🏫
Breakfast in the office and organic fruit 🍏
Nora discounts 🍱
Free caffeine and theine ☕
Pet Friendly 🐕
About Factorial 🚀
Founded in Barcelona in 2016, we now have +1,700 employees serving more than 16,000 companies across 112 countries.
Factorial started with a simple idea: companies were spending too much time managing processes and not enough time doing the work they were hired to do: their best work.
But as companies grow, work gets more disconnected. More people, more tools, more information, and more time spent connecting the dots. Generic AI can answer questions, but it doesn’t know your company. Every time, you have to give it the context.
Factorial is different. Because it’s inside the company, it already knows how it works, including its people, processes, policies, and data. So you can ask it to do real work, from screening candidates and managing expenses to answering questions and creating reports.
AI isn’t the goal. Giving people back their time is.
Factorial is the AI for Business that knows companies, connects how work happens across the business, and turns that context into action.
When work changes, so do we.
We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.
We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes, you are welcome to indicate so optionally and we will share additional information with you.
Our Values 🫀
We own it: We take responsibility for every project. We make decisions, not excuses.
We learn and teach: We're dedicated to learning something new every day and, above all, share it.
We partner: Every decision is a team decision. We trust each other.
We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website!