Partner Success Lead

The Role

SEEK Pass is a trusted digital passport used by over five million people to manage and share their verified identity, credentials and documents — and this role sits at the heart of making its partner ecosystem thrive. As Partner Success Lead, you'll own the post-launch success of a portfolio of strategic partners, with accountability for adoption, engagement and long-term value. Success here isn't measured by financial exchange — it's about embedding SEEK Pass into partner portals, driving repeat usage and making onboarding consistently excellent.

You will report to the Senior Marketing Manager and work closely with teams across Growth, Product, Operations, Engineering and SEEK's broader go-to-market functions. This is a newly created role, so you will have the opportunity to build partner success practices, frameworks and systems from the ground up. The role is based in Kuala Lumpur, with occasional travel across APAC.

Key responsibilities

• Own post-launch partner outcomes — driving adoption, engagement, retention and expansion across a strategic partner portfolio
• Build trusted relationships with partner stakeholders and act as their primary point of contact for performance, growth and issue resolution
• Develop and execute partner success plans with clear goals, milestones, risks and actions aligned to market growth
• Design scalable partner success frameworks — onboarding journeys, health metrics, training and intervention playbooks
• Surface partner needs and pain points and translate them into clear input for roadmap, proposition and process decisions
• Establish reporting and operating rhythms that provide visibility into partner performance, adoption trends and risks
• Collaborate with Growth, Product, Operations and Analytics to remove friction and improve partner onboarding and performance

• Proven experience in partner success, customer success, account management or a go-to-market role — background can be diverse
• Demonstrated ability to manage partner relationships across all levels of an organisation and drive retention and expansion outcomes
• Strong commercial acumen with the ability to connect partner activity to measurable growth outcomes
• Proven ability to design scalable systems, processes and playbooks in ambiguous, fast-moving environments
• Strong stakeholder management and influencing skills, with experience aligning cross-functional teams without formal authority
• Technical fluency and confidence working with API-enabled products, integration environments or platform ecosystems

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with a diverse group of backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable approach but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

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