Partner Success Manager, Central US

As the face and voice of Via for our partners, you'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as your partners' trusted advisor, providing strategic guidance on operational, go-to-market, and product-related issues. At the same time, you'll be an internal advocate for partners within Via, championing new products and capabilities to help expand each partner's service size and scope.

Responsibilities

• Own the success of advanced transportation systems in partner cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to partners, helping convert their ideas and community needs into revenue opportunities
• Build deep and trusting long-term relationships with partners by identifying pain points, providing solutions, and recognizing growth opportunities
• Analyze daily, weekly, and long-term service performance data to provide actionable recommendations that improve service quality, efficiency, and growth
• Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue

Requirements

• Minimum of 4+ years of relevant work experience, including client facing experience such as consulting, consultative customer success, or success at a high growth company
• Entrepreneurial relationship builder who remains calm and collected in highly complex, politically sensitive situations
• Quantitatively-inclined and data savvy; able to draw insightful conclusions from complex data sets and synthesize raw numbers into actionable recommendations
• Reliable, motivated self-starter with a growth mentality who thrives in fast-paced environments
• Excellent team player and mentor who views success as a team effort

Benefits

• Free medical plans
• 401K matching