Partner Success Manager

You'll be the face and voice of Via for our partners both internally and externally. In this dynamic role you'll build genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You'll serve as your partners' trusted advisor by providing strategic guidance on operational, go-to-market, and product-related issues. You'll also be an internal advocate for partners within Via, championing new products and capabilities to expand each partner's service size and scope.

Responsibilities

• Own the success of advanced transportation systems in partner cities, acting as the primary point of contact for executive city and agency leadership
• Act as a trusted advisor and consultant to partners, converting their ideas and community needs into revenue opportunities
• Build deep and trusting long-term relationships with partners by identifying pain points, providing solutions, and recognizing growth opportunities
• Analyze daily, weekly, and long-term service performance data to provide actionable recommendations
• Negotiate multi-year and highly complex contract renewals and service expansions to increase year-on-year revenue

Requirements

• Minimum of 4+ years of relevant client-facing work experience, including consulting, consultative customer success, or success at a high growth company
• Entrepreneurial relationship builder who remains calm in highly complex, politically sensitive situations
• Quantitatively-inclined and data savvy with ability to draw insights from complex data sets
• Reliable, motivated self-starter with a growth mentality
• Excellent team player and mentor

Benefits

• Free medical plans
• 401K matching