Partner Success Manager
You will build relationships with senior stakeholders at large accounting firms, lead onboarding and tailored training, drive GustoPro adoption, advise partners on operational efficiency and growth, track performance, and collaborate cross-functionally to improve partner outcomes.
Responsibilities
- Build relationships with senior stakeholders at large accounting firms
- Lead onboarding and deliver tailored training
- Travel to partner sites for in-person meetings
- Develop strategies to drive adoption and engagement
- Create co-branded content, case studies, and resources with partners
- Advise firm leadership on GustoPro usage
- Create joint success plans with Enterprise Account Managers
- Collaborate with Sales, Marketing, and Product
- Track partnership performance metrics
- Represent enterprise partner needs internally
- Design and evolve partner programs
- Maintain knowledge of the accounting industry and regulatory landscape
- Use AI-powered workflows in sales activities
Requirements
- 6+ years of partner management, account management, or customer success experience focused on enterprise clients
- 4+ years of customer-facing experience
- Understanding of the accounting firm ecosystem
- Communication, presentation, and relationship-building skills
- Analytical and strategic problem-solving skills
- Experience with CRM, analytics, success tools, and Learning Management Systems
- Experience integrating AI into daily workflows
Benefits
- Equity (RSUs)
- Hybrid work