Partner Success Manager (Partner Activation & Co-Selling)
About the role
You'll help our partners pitch and sell Eber to their merchants, and you'll pitch alongside them. Our partners know their merchants well. You'll bring the loyalty and CRM expertise that helps them win. This is not a customer service role. It's a partner-facing role that sits between relationship management, product expertise and co-selling. You'll report to the Regional Head of Partnerships.
Key responsibilities
Get partners confident with Eber: train them on the platform, show how Eber compares with what their merchants use today, and help them explain the value
Build branded product demos in the Eber backend and run them in partner pitches
Join partners at merchant pitches, and help shape the right loyalty programme for each business, from F&B to retail
Hand merchants over to our Sales team once they're ready to sign up
Build strong relationships with partner business owners, and keep in regular contact
Track partner referrals and keep our partner records accurate
Support new partners with onboarding sessions, demos and setup guidance
Share what you learn from the field with our Marketing and Product teams
About you
4+ years in a B2B SaaS company, in customer success, onboarding or pre-sales
You've run product demos and pitched to SME business owners, ideally in F&B or retail
You're comfortable learning and configuring a SaaS platform without engineering help
You think like a marketer: you can explain why a loyalty programme suits a business, not just how to set it up
You build trust easily with business owners and salespeople
You're happy to travel within Malaysia, including Penang, Malacca and East Malaysia
Fluent in English and Cantonese is a strong advantage
Experience with POS, CRM, loyalty or marketing technology
Experience working with channel or business partners
About us
Eber is a loyalty, CRM and marketing platform that helps retail and F&B brands across Asia Pacific turn customers into repeat customers. We work with partners who bring Eber to their merchants, and we're building that partner network across Malaysia.