Partner Support Coordinator

We are looking for a Partner Support Coordinator to join our Global Service & Support team in Denmark. If you enjoy helping people and bringing structure to busy days, we have the job for you!

Continia Software develops add-on solutions for Microsoft Dynamics 365 Business Central. Our solutions for accounts payable automation, e-documents, expense management and bank integration help more than 20,000 customers worldwide automate everyday finance processes, delivered through a global network of more than 1,800 reselling partners.

Our partners depend on us to keep their customers’ finance processes running. When something stops working, Global Service & Support makes sure partners get the right help fast, so they can keep their promises to their customers. As Partner Support Coordinator, you are the first voice partners hear when they call us, and you make sure every call ends with a clear plan.

About your role

You will become part of an entrepreneurial environment with a flat structure, where you are encouraged to speak up and help shape how we support our partners. You don’t need to be a technical expert in our products. What matters is that you ask the right questions, assess urgency and involve the right people.

Your responsibilities will include:

• Handling incoming partner calls on our Support Phone Desk and guiding partners through the support process

• Checking existing Zendesk tickets and helping partners create new ones with all relevant information

• Assessing urgency based on severity, business impact and service levels

• Escalating critical issues to the right Support Consultant or Team Lead

• Spotting recurring issues and suggesting improvements to our support processes

Continia Software has a strong company culture built on mutual flexibility, giving you freedom with responsibility and a healthy work-life balance.

Here is a selection of the benefits you can enjoy:

• Flexible working hours

• Competitive compensation package

• Structured onboarding in our products, processes and Zendesk

• Spectacular company events where you get to see colleagues from all around the world

About you

You stay calm and structured when a partner is under pressure, and you are confident on the phone. You take ownership of your tasks, follow procedures with good judgment and know when a situation needs escalation.

In the Global Service & Support team, you’ll be a part of an international team, who work across countries, and you will help us be even more efficient.

We imagine you have the following qualifications:

• Experience from customer service, service desk or a similar coordination role

• Experience with ticketing or CRM systems, ideally Zendesk

• Understanding of software support processes. Experience from B2B software is an advantage

• Fluent Danish and English, written and spoken.

How to apply

If this position is calling your name, please send us your resumé through the application form together with a few lines about your motivation for applying for this job in English.

Applications are reviewed continuously.

Continia commits to an inclusive recruitment process and equal opportunity for all our job applicants with a valid residence and/or work permit.

We look forward to hearing from you.

About Continia

At Continia, we value diversity and encourage authenticity. We are team players who respect each other’s thoughts and ideas, and we expect everyone to take ownership of their work. We focus on personal and professional development to grow internally within our organization.

In our day-to-day work, we are pragmatic and result-oriented and aim to stay entrepreneurial by keeping things simple and focusing on our employees. We celebrate our wins and releases and aim at having one major event each year where all employees meet up in one place.

We recognize that time is what matters most. Continia solutions give customers more time every day to work and live. That’s why “It’s About Time” is our motto. Our success is built on partnering with more than 1,800 reselling partners, serving more than 20,000 customers worldwide.