Your Mission

• Onboard PSP companies onto processing channels brought in by the business development team - from first contact through to live transactions

• Coordinate partner integrations and ensure smooth operational launch

• Own a portfolio of merchant accounts across multiple partner channels, ensuring smooth day-to-day operations and resolving partner-related issues

• Maintain merchant account records, monitor processing status, limits, settlements, and partner-related operational activities

• Review and renegotiate financial conditions, including processing rates, settlements, rolling reserves, and deposits

• Handle incoming partner requests across compliance, IPS, and acquirer queries — triage, own, and close

• Resolve settlement delays and debt issues with partners directly

• Identify opportunities to scale capacity and increase efficiency within existing solutions

• Collect, review and submit onboarding documentation (KYC/KYB, corporate documents and partner questionnaires)

• Support partners throughout the full lifecycle - onboarding, integration, settlements, reconciliation and day-to-day operational requests

What Makes You a Great Fit

• 2+ years in account management, partner success, or onboarding at a payment service provider, acquirer, or payment infrastructure company

• Solid understanding of payment processing: approval rates, acquiring, financial settlements, risk and compliance frameworks

• Hands-on experience working with merchant accounts and PSP relationships - you know how the ecosystem works

• Comfortable working with dashboards and data - Excel at an intermediate level minimum; bonus points for experience with BI or operational tools

• Ownership mindset: you manage your own workload, spot problems before they escalate, and bring solutions - not just status updates

• Strong written and verbal communication - clear, structured, professional; able to work with international partners and internal stakeholders across functions

• Resilient in ambiguity: able to prioritize in a fast-paced environment where processes evolve, and priorities shift

• Fluent Russian and strong English

Why You'll Love It Here

• Meaningful Impact: a chance to make a real impact by contributing directly to the growth of a leading fintech company in the payments space!

• Career Development: we’re young, very ambitious, and serious about growth. If you’re driven and want to move fast, we’ll give you the space, support, and real ownership to grow with us.

• A Passionate Team: work side-by-side with talented, driven people who genuinely care about what they do.

• Competitive Compensation: matched to your skills, expertise, and impact, with transparent annual performance reviews.

• Remote Work: full flexibility to work remotely from wherever you do your best work.

• Paid Time Off: 20 days of vacation per year, bank holidays, and sick leave.

• Private Health Insurance: annual budget of €1,000 for your personal premium medical coverage.

• Learning & Development to Help You Work Smarter: conferences, courses, and professional growth, plus a budget for AI tools.

• Coworking Support: dedicated budget for a productive workspace beyond home.

• Well-Being Allowance: to spend on hobbies and whatever helps you stay energized and at your best.

• Unique FYST Perks: an “Adopt a Pet” day and a Birthday off.

Curious about our team, our values, and the unique ways we celebrate wins? Take a look here: