Parts Coordinator
The Role
In this key role at Takeuchi, the Parts Coordinator is responsible for coordinating activities to support customers with their parts needs. This will be achieved by performing the following duties:
Key Performance Areas
- Answer phone calls and e-mails from customers to address any customer concern with the highest level of response and attention
- Speak with customers on a daily basis regarding parts troubleshooting, parts manual support, order support, and return requests
- Create and maintain a close relationship with customers to actively process parts orders
- Provide ongoing communication with and support to customers and colleagues
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Support and assist with emergency orders with the utmost urgency and attention
- Monitor back orders and work closely with the Purchasing Department to expedite for fastest delivery to customers
- Communicate estimated parts ship and arrival time, including regular updates
- Monitor dealer stocking patterns and stock to emergency ratio to performance
- Promote parts programs and ensure dealer accounts are taking advantage of all benefit programs available
- Maintain knowledge of parts and service bulletins to best support and understand machines
- Work closely with the Service Department sharing information regarding the product in order to better assist customers and understand their active fleet