Parts Counter Sales - Rattlesnake Mountain Harley-Davidson

Parts/Counter Sales Harley-Davidson Job Opportunity — Live the Legend. Lead the Ride.

Location: Kennewick, WA | Department: Sales | Employment Type: Full-Time

About Harley-Davidson at RideNow Group

Few brands in the world evoke the passion, freedom, and raw power of Harley-Davidson. As part of RideNow Powersports—the nation’s premier powersports network with over 50 locations nationwide—our Harley-Davidson dealerships aren't just retail stores; they are the heart of the riding community. From the unmistakable rumble of V-Twin engines to iconic apparel, custom gear, and top-tier service, we live and breathe the Harley-Davidson lifestyle every single day.

The Opportunity

Are you ready to turn your passion for Harley-Davidson into a high-octane career? We’re looking for a sharp, driven Parts Counter Sales Associate to join our fast-paced, high-energy team. In this vital role, you’ll be the engine at the heart of our dealership operations—delivering expert service to fellow riders, keeping our parts inventory razor-sharp, ensuring seamless logistics, and making sure every rider leaves fully geared up and ready to hit the open road!

What You’ll Own & Achieve

• Assist Customers & Technicians: Help retail customers and service technicians identify and select the exact parts, fitments, and custom accessories needed for their Harley-Davidson motorcycles.
• Provide Outstanding Service: Deliver iconic Harley-Davidson customer service in person at the parts counter and over the phone.
• Accurate Data & Inventory Management: Accurately enter and manage customer accounts, parts orders, catalog lookups, and inventory entries in the dealership management system.
• Stock & Logistics: Receive, verify, stock, and organize incoming parts shipments and warehouse inventory shelves.
• Maintain Showroom Displays: Ensure merchandise displays, accessory walls, and parts retail areas remain clean, fully stocked, and well-organized.
• Order Tracking & Follow-Up: Proactively track special orders, keep customers updated on fulfillment status, and ensure complete satisfaction.
• Support Service Operations: Fulfill parts requests promptly for technicians to minimize repair turnaround times and keep job tickets moving efficiently.
• Upsell & Promote Accessories: Recommend complementary riding gear, maintenance products, performance upgrades, and popular aftermarket accessories to enhance the customer ride experience.
• Adaptable Team Player: Take on additional operational duties and tasks as assigned by dealership management.
• Other Duties: Perform additional tasks as assigned.