Parts Counter Sales Representative | Heavy Duty Trucks

Parts Counter Sales Representative | Heavy Duty Trucks

Reports to: Parts Manager

Summary

The primary function of the Parts Sales Representative - Inside is to assist customers in finding the appropriate parts for their truck, both in person and by telephone. Work with customers, mechanics, and peers to identify accessories and order parts for repairs, enhancements, or the vehicle's overall needs. Assist in stocking and organizing the showroom floor as necessary.

Key Responsibilities

• Maintain customer goodwill by greeting and acknowledging all customers he/she comes in contact with, and offer to assist.
• Answer the telephone within 3 rings or fewer with a proper greeting and offer to assist the customer with their inquiry.
• Suggest additional products and/or services to repair the problem and meet the customer’s needs.
• When working the parts counter, follow the dealership's prescribed cash, credit, and check processing procedures.
• Process core warranties.
• Follow up on shortages and expedite by reporting to the Parts Manager.
• Be knowledgeable in product merchandising.
• Attend training as prescribed by management to maintain proficiency in job description.
• Provide service technicians with parts as required.
• Maintain the retail sales floor and displays to meet or exceed the dealership standards.
• Perform other tasks as assigned by the Parts Manager.

Qualifications

• Strong customer service and communication skills.
• Ability to research and process orders efficiently.
• Computer proficiency in order processing.
• Working hours: The individual may be required to work varied shifts, including evenings, weekends, and extended hours, based on business needs.

Business Skills

Candidate demonstrating a strong set of business skills listed below.

• Personal Accountability - Being answerable for personal actions.
• Problem Solving - Defining, analyzing, and diagnosing key components of a problem to formulate a solution.
• Flexibility - Readily modifying, responding, and adapting to change with minimal resistance.
• Teamwork - Cooperating with others to meet objectives.
• Diplomacy - Effectively and tactfully handling difficult or sensitive issues.
• Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
• Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.

Behaviors

The candidate needs to exhibit the following behaviors for superior job performance.

• Interaction - The job requires frequent communication and engagement with others.
• People-Oriented - The job requires building rapport with a wide range of individuals.
• Customer-Oriented - The job requires identifying and fulfilling customer expectations.
• Versatile - The job requires adapting to a range of situations with ease.
• Frequent Change - The job requires rapid shifts between tasks.
• Urgency - The job requires decisiveness, quick response, and fast action.
• Persistence- The job requires completing tasks despite challenges or resistance.
• Following Policy - The job requires adhering to rules, regulations, or existing methods.
• Consistency - The job requires predictable performance in repetitive situations.