Parts Counterperson
Summary
A Parts Counterperson at DELLA Auto Group processes customer part orders, manages inventory, and provides customer service in person and over the phone, using computerized systems to ensure accurate and timely fulfillment for automotive repairs.
Parts Counterperson
Job Summary:
The Parts Counterperson at DELLA Auto Group is a vital role within our organization, responsible for ensuring timely and accurate processing of parts orders and providing exceptional customer service to both internal and external customers. As a Full Time - hourly Technician / Skilled Labor / Contractor, this individual will play a key role in supporting our service center and sales teams by maintaining an efficient and well-stocked parts inventory. This position will be located in Queensbury, New York and will report directly to the Parts Manager.
Compensation & Benefits:
This is a Full Time - hourly position, paid on a weekly basis. In addition, our team members enjoy a comprehensive benefits package that includes healthcare, dental, vision, and retirement options.
Responsibilities:
• Greet and assist customers in person and over the phone in a prompt and friendly manner
• Listen to and understand customer needs to accurately identify and locate required parts
• Utilize computerized inventory system to ensure the availability of parts and place orders as needed
• Collaborate with service technicians to determine the correct parts needed for repairs
• Maintain accurate records of parts orders and sales, including tracking back-ordered and special order items
• Monitor and maintain inventory levels, ensuring adequate stock is on hand to meet customer demand
• Process returns and exchanges following company policies and procedures
• Keep parts department and work area clean and organized
• Adhere to all safety procedures and guidelines
• Other duties as assigned by the Parts Manager