PARTS COUNTERPERSON - Des Moines
Summary
Parts counterperson at a truck dealership in Des Moines, assisting walk-in and phone customers with selecting parts, pulling stock, processing special orders, and promoting related sales. No IT or technical skills are involved.
PERFORMANCE EXPECTATIONS:
A. Project a positive, helpful and professional attitude toward our customer. Assist walk-in customers in selecting required parts, suggest companion requirements, offer specials and ensure that the customer is exposed to the full product line.
B. Pull purchased parts from stock. If the part is not in stock, determine availability and submit an emergency order if requested by the customer.
C. Meet and greet customers immediately upon arrival.
D. Answer incoming customer phone calls promptly and politely.
E. Promote additional sales to customers by suggesting additional parts or services related to current purchase. Also mention any specials currently being offered through the dealership.
F. Participate in any Company sponsored training deemed necessary by management. Keep current on new products and product updates.
G. Will be expected to learn skills of other interacting positions within the department in order to fully understand all aspects of parts department.