Parts Customer Service

POSITION SUMMARY

The Parts Customer Service Representative helps customers and technicians identify, locate, and purchase the correct parts. The role takes and fills parts orders over the phone and in person, supplies parts for service work orders, and keeps the parts department organized and stocked. It works closely with the service department so technicians get the right parts on time.

KEY RESPONSIBILITIES

Customer and technician support

• Assist customers and technicians in identifying, locating, and purchasing the correct parts.
• Take and fill parts orders over the phone and in person.
• Provide technical information and recommend related products to improve the customer experience.
• Communicate professionally to ensure customer satisfaction and resolve issues promptly.

Order processing

• Process orders, payments, and returns efficiently and accurately.
• Follow up on open sales orders through completion.
• Provide the details needed for accurate invoicing.

Service department support

• Fulfill parts for service work orders.
• Coordinate with the service department to ensure timely and accurate parts delivery.

Inventory and department upkeep

• Manage inventory levels and take part in regular stock audits.
• Maintain a clean, organized, and well-stocked parts department.

SAFEY & COMPLIANCE

• Follow all OSHA and company safety standards, and ensure receiving, material handling, rigging, forklift operation, and storage are executed safely.
• Enforce hazardous material and contamination control practices, and report unsafe conditions, near misses, and incidents immediately.

QUALIFICATIONS / EXPERIENCE ENVIRONMENT

• High school diploma or equivalent.
• 1+ years of experience in parts, counter sales, or customer service.
• Ability to read parts catalogs, diagrams, and electronic parts lookup systems.
• Basic computer skills, including order entry and email.
• Clear verbal and written communication.
• Accuracy with orders, payments, and counts.

PREFERRED QUALIFICATIONS

• Parts experience in heavy equipment, truck, or industrial dealership settings.
• Mechanical aptitude or familiarity with equipment components.
• Experience with a dealer ERP system.

PHYSICAL REQUIREMENTS / WORK ENVIRONMENT

• Ability to lift up to 50 lbs and work in a hands-on environment as needed.
• Primarily a branch/dealership environment, with regular time in the shop, yard, and field with customers and staff.
• Work at a parts counter, on the phone, and in a warehouse environment.
• Stand and walk for extended periods.
• Lift up to 50 lbs regularly. Confirm the lift requirement for this branch.
• Occasional overtime or Saturday hours may be required.

TRAVEL AND SCHEDULE EXPECTATIONS

• Standard schedule is Monday through Friday, with flexibility required during peak periods or business needs.
• Occasional after-hours or weekend work may be necessary based on operational requirements.
• Travel may be required for regional meetings, vendor visits, or training.

EEO STATEMENT

• Owen Companies are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.