Parts Customer Service Representative (Portland, OR)

\Parts Customer Service Representative

Portland, OR | Full-Time | Day Shift

$24–$32 per hour, depending on experience

About the Role

We are seeking a Parts Customer Service Representative to support customers and service technicians at our Portland branch. You will help identify and source the correct parts, process orders, maintain inventory, and keep service work moving.

This is a hands-on opportunity for someone who enjoys customer service, has strong attention to detail, and is interested in trucks, heavy equipment, and mechanical components.

Key Responsibilities

Customer and Technician Support

• Help customers and technicians identify, locate, and order the correct parts.
• Handle parts inquiries and orders by phone and in person.
• Use parts catalogs, diagrams, and electronic lookup systems to research components.
• Provide product information and recommend related parts when appropriate.
• Communicate order status, availability, and delays clearly.
• Resolve customer concerns professionally and promptly.

Orders and Service Support

• Accurately process parts orders, payments, returns, and invoicing information.
• Follow open orders through completion.
• Source and supply parts for service work orders.
• Coordinate with technicians and the service department to ensure parts arrive when needed.

Inventory and Department Organization

• Receive, organize, and stock parts.
• Monitor inventory levels and participate in stock counts and audits.
• Maintain accurate inventory records.
• Keep the parts counter, warehouse, and storage areas clean and organized.
• Follow company safety procedures for material handling, storage, and equipment operation.
• Report unsafe conditions, near misses, and incidents promptly.

Qualifications

• High school diploma or equivalent.
• At least one year of experience in parts, counter sales, or customer service.
• Ability to read parts catalogs and diagrams and learn electronic parts lookup systems.
• Basic computer skills, including email and order entry.
• Strong communication, organization, and customer service skills.
• Accuracy when handling orders, payments, and inventory counts.

Preferred Experience

• Parts experience in a truck, heavy equipment, or industrial dealership.
• Mechanical aptitude and familiarity with equipment components.
• Experience using a dealership ERP or inventory management system.

Compensation and Schedule

• $24–$30 per hour, depending on experience.
• Full-time, Monday–Friday day shift.
• Occasional overtime, after-hours work, or Saturday hours may be required.
• Occasional travel may be required for training, vendor visits, or regional meetings.

Work Environment

• Work across the parts counter, warehouse, shop, and yard.
• Frequent standing, walking, and handling of parts.
• Ability to lift and move parts safely, with specific lifting requirements discussed during the hiring process.

Equal Opportunity Employer

We are an Equal Opportunity Employer committed to creating an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, genetic information, or other characteristics protected by applicable law.