Parts Front Counter Sales

The Parts Front Counter Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service to retail and walk-in customers. This role focuses on assisting customers in selecting the correct parts, processing transactions, and ensuring a positive customer experience. The Parts Front Counter Sales employees work closely with warehouse, outside sales, and service teams to ensure timely and accurate order fulfillment.

The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.

Major Duties and Responsibilities

• Customer Service and Sales
  • Assist walk-in and retail customers in selecting required parts in a professional and efficient manner
  • Answer incoming phone calls and assist customers over the phone
  • Answer customer inquiries, provide pricing, and explain product options and availability
  • Promote additional products, companion parts, and current specials
  • Resolve customer concerns and ensure a positive customer experience
• Order Processing and Transactions
  • Utilize computer systems and catalogs to determine parts numbers and pricing
  • Process sales transactions, including cash, credit, and account sales
  • Ensure accurate invoicing and proper documentation for all transactions
  • Issue credits for returned parts in accordance with Company policy
• Inventory and Order Support
  • Pull and fill orders from stock and coordinate with warehouse employees as needed
  • Notify customers when special orders arrive and follow up on backorders
  • Assist with locating out-of-stock parts and placing emergency orders when necessary
  • Support lost sales tracking and inventory awareness
• Organization and Team Support
  • Maintain a clean and organized front counter area
  • Participate in training programs and stay current on product knowledge
    Assist other Parts Department employees as needed
  • Attend scheduled department meetings and support team initiatives