Parts Manager

Join the team at James River Equipment in Asheboro

Since 1977, James River Equipment has been providing outstanding John Deere products and services to farmers, businesses, homeowners, and our communities. Each one of our over 50 authorized John Deere dealerships provides a workplace where employees are family and customers return because of the skill, service and trust our employees provide. As we grow, we value people ready to grow a career that makes an impact far beyond just our daily workplace.

As a Parts Manager, your typical responsibilities include:

• Develops and maintains effective Parts Department processes and procedures to ensure internal and external customer satisfaction.
• Creates annual Parts Department goals and budget, in alignment with the organization’s financial and operational objectives.
• Develops and executes Parts Department marketing plan and monitors monthly to ensure achievement of departmental goals.
• Hire, develop, appraise, retains, and engages key talent by providing direction to parts personnel to support parts sales growth and service requirements.
• Establishes training/learning paths for all parts personnel and determine training programs to participate in based on training budget established in collaboration with Store Manager.
• Manage the Parts Department safety program.
• Equip the Parts Department cost effectively and ensure that tools and equipment are in proper working order.
• Resolve or manage parts product and parts procurement problems.
• Administer manufacturer’s parts warranties and recalls.
• Negotiate equitable parts policy settlements.
• Analyze parts process errors and take corrective action.
• Maximizes use of all order discount programs, and processes surplus returns.
• Administer the after-hour emergency parts program.
• Manage work-in-process – i.e. the pending document file.
• Achieve corporate inventory performance objectives.
• Establish a customer account for high volume cash customers so that parts purchases can be tracked by customer.
• Comply with company policies and applicable governmental regulations.
• Maintain parts physical plant and yard areas, mobile equipment, vehicles, and equipment and tooling.

Requirements include:

• 3-5 years of experience in parts department setting in a similar or related industry with progressive leadership; assistant manager or department manager experience is highly preferred
• Computer usage with similar systems such as Parts Advisor, CDK, or other dealership systems required
• Excellent communication, analytical skills, budgeting and financial responsibility are required
• Customer satisfaction and revenue growth mindset required