Parts Person II (CMD-604) (3336)

Job purpose

Perform all aspects of tasks associated with inside sales of products and services that meet the requirements of WPI customers.

Duties and responsibilities

• Take customer orders or quotes by phone, fax, e-mail, or walk-in.
• Analyze orders for accuracy, cross reference by serial number, enter orders in to WPI system.
• Quote overhauls and spares as required.
• Assist in keeping work area neat & clean.
• Receive stock orders into system.
• Assist in updating files, books and customer information.
• Available for callout after 6 months from hire.
• Receive emergency orders from vendors & update customer orders.
• Attend training classes to increase product knowledge.
• File warranty claims with vendors.
• Coordinate returns to vendors with shipping department.
• Perform other duties as assigned.