Parts & Sales Clerk
Posted
Overview
The Sales and Parts Clerk play a key role in supporting customers, maintaining inventory accuracy, and ensuring smooth daily operations. This position combines customer service, sales support, and parts management, making it ideal for someone who enjoys a fast‑paced environment and interacting with a wide range of customers.
Key Responsibilities
Customer Service & Sales
- Greet customers, assess their needs, and provide knowledgeable assistance with parts, products, and services
- Process sales transactions accurately using the point‑of‑sale system
- Provide product recommendations and upsell when appropriate
- Respond to customer inquiries by phone, email, or in person
- Maintain a clean, organized, and customer‑friendly sales area
Parts Management
- Identify, source, and order parts based on customer or technician requests
- Receive, inspect, and stock incoming parts shipments
- Track inventory levels and assist with cycle counts and audits
- Maintain accurate records of parts usage, returns, and special orders
- Ensure parts are properly labeled, stored, and easily accessible
Operational Support
- Prepare invoices, work orders, and related documentation
- Coordinate with service technicians to ensure timely availability of parts
- Assist with merchandising, pricing updates, and promotional displays
- Follow company policies, safety procedures, and quality standards
Qualifications
- High school diploma or equivalent
- Previous experience in retail, parts, or customer service preferred
- Basic mechanical or product knowledge (industry‑specific knowledge is a plus)
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy environment
- Comfortable using computers, POS systems, and inventory software
General Physical Demands
These reflect the physical exertion commonly required in parts handling roles:
Standing and walking for extended periods while assisting customers or working in stock areas
• Sitting occasionally for computer work, order entry, or inventory tasks
• Reaching, handling, and grasping parts, tools, and inventory items frequently
Lifting & Carrying Requirements
• Lifting and carrying boxes, parts, and supplies, often 10–25 lbs, and sometimes up to 50 lbs.
• Ability to communicate fluently with customers and co-workers