Parts Sales/Customer Service - Corporate

Job Summary:

Rogers is seeking an organized, customer-focused individual with some customer service experience to join our team as a Customer Service / Parts Sales Representative. This position is responsible for providing first-class care and support to our customers, while helping identify opportunities to grow aftermarket parts sales through attentive service and a solid understanding of customer needs.

Essential Job Duties:

• Maintains a calm, professional, image upholding, and ambassador like approach to all correspondences whether internal or external.
• Responds to customer requests for quotes in a timely and diligent manner, helping convert quotes into orders, and will maintain or better a 95% on-time response rate.
• Creates the necessary sales orders, and or work orders, in the ERP system to drive aftermarket parts shipments in support of parts sales.
• Creates the required purchase orders to support applicable aftermarket parts sales orders if parts are needed which may not be in stock at Rogers when the customer PO is placed.
• Completes the necessary research and analysis to problem solve for any customer challenges and responds back to the customer with appropriate and timely solutions.
• Finds root cause and urgent corrective action to solve any customer complaints or disputes.
• Takes ownership of the RMC/Customer relationship and manages the applicable parts sales customer accounts in the most efficient and effective way, looking for opportunities to better meet customer needs and grow the account.
• Collaboratively works across all applicable RMC departments to effectively support our customers including other RMC branches nationwide, Engineering, Quality, Program Management, Regional Sales Management, Accounting, Production, and AT. Example: Works with RMC Accounting to resolve any parts sales financial challenges such as billing problems, or customers who are on credit hold at the time or order.
• Manages customer feedback and shares that information internally where appropriate.

Additional Job Duties:

• Will manage small individual departmental projects.
• Proactively shares product and service information with customers to help them find the right parts solutions for their needs.
• Maintains parts sales customer records.
• Ensures compliance with company policies and procedures.
• Understands the need for and can apply the correct sense of urgency for several types of customer demands.
• Other duties as assigned.

Required Qualifications:

• High school diploma or equivalent GED.
• 1 to 3 years of prior customer service experience.

Preferred Qualifications:

• Degree in a business-related field preferred or a combination of education and related experience.

Required skills:

• Detailed communication and experience with managing the correct sense of urgency.
• Organized planning with an ability to think critically.
• Professional customer service.
• Effective negotiation strategy.
• Working knowledge of MS office products.
• Ability to manage multiple priorities and work well under pressure with short deadlines.
• Multi-tasking talent.
• Comfortable recognizing and acting on opportunities to grow parts sales through excellent customer service.

Preferred Skills:

• Knowledge in mechanical, plumbing and/or electrical trades.
• Prior customer service experience.
• Smartsheet prior usage.
• Being able to reason and solve practical problems while dealing with a variety of issues.
• Experience with problem definition, data collection, facts establishment, and conclusion/solution development as part of a root cause and corrective action methodology.

Physical Demands:

• Must be able to lift up to fifty pounds occasionally.
• Able to sit at a desk and work with a computer and be on the phone for prolonged periods of time.

Job Type:

• Full-time

Benefits:

• Health Insurance (medical and behavioral health)
• Dental Insurance
• Vision Insurance
• Flexible Spending Account(s)
• Life Insurance
• Profit Share
• Paid Time Off
• 401(k) and Roth Plans
• Tuition Reimbursement
• Referral Program
• Professional Development Assistance
• Employee Assistance Program
• Mental Health Therapy and Coaching
• Legal Aid/ID Shield
• Financial Advisors
• Pet Insurance
• Ancillary Benefits such as: Critical Illness, Accident, Voluntary Life Plans, Short and Long Term Disability Plans etc.

Pay Range:

• $24 - $27 per hour

People with a criminal record are encouraged to apply

Work Location: On-site