PARTS SALES PERSON I
SUMMARY:
A Parts Counter Sales Associate you will be responsible for order processing and providing technical assistance to customers via phone, E-mail and in-person.
ESSENTIAL DUTIES AND RESPONSIBILITIES: may include the following. Other duties may be assigned.
- Look up records and enter customer information.
- Process sales orders for motorcycle and ATV parts and accessories.
- Process catalog requests.
- Answer customer questions and deliver customer service.
- Determine and communicate prices for parts requested.
- Process change of address information.
- Process order cancellations and changes.
- Soliciting sale of feature, cross-selling, and up-selling products to customers.
- Completing any follow-up necessary to ensure complete and accurate service and customer satisfaction.
- Addressing complaints and customer concerns and bringing them to the attention of assigned Supervisor for further investigation and consideration. Resolving customer service issues within a reasonable level of authority.
- Displaying the ability to control calls and meet/exceed customer needs and expectations. Also displaying good judgment by enlisting the assistance of supervisory or mentor help when required.
- Displaying and understanding of, and the ability to, process International customer orders.
- Displaying development of product and technical knowledge, as well use of the Chaparral motorsports catalog and web resources.
- Displaying flexibility in work schedule.
- Recognize opportunities and take the initiative to sell additional complimentary merchandise
- Offer solutions and find alternatives to backordered or discontinued merchandise
- Exercise good judgment and base decisions on the needs of the customer and the needs of the business
- Ability to remain customer focused and responds in a positive manner when faced with difficult or stressful situations
- Will be required to follow any other instructions and to perform any other duties requested by his or her supervisor