Parts Sales Representative, Aftermarket Services

Mesa Natural Gas Solutions LLC is a growth-oriented company, manufacturing and providing superior responsible, reliable, power solutions to industrial markets. We manufacture best-in-class power systems and deliver industry leading service and customer support. We continue to be on the leading edge of generator technology by manufacturing sound attenuated, temperature-controlled generator sets in the United States to operate in any climate, and utilizing the best telemetry putting real time information in the hands of all customers.

Mesa strives to create an environment where all employees feel they are safe, respected, that their contributions are valued, and have equal access to growth and development opportunities. We offer our employees competitive base pay and a 401k plan; paid time off for vacation, holidays, birth or adoption of a child, and bereavement; Health, Dental, and Vision insurance where all employee and dependent’s health care premiums are 100% paid for; Employee Assistance Programs; Life insurance, Short and Long term disability insurance, and Critical Health and Accident insurance.

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Job Description:

The Parts Sales Representative is responsible for driving parts sales by actively promoting and selling parts to customers. This role involves building strong customer relationships, processing orders, ensuring product availability, and providing exceptional customer service. The Parts Sales Representative will work closely with both internal teams and external customers to meet sales targets and maximize revenue.

Essential Duties:

• Respond promptly to customer inquiries, offering product recommendations and pricing information.
• Provide product expertise and guidance to help customers select the appropriate parts for their needs.
• Handle customer complaints or issues related to parts sales, ensuring swift resolution to maintain customer satisfaction.
• Take customer orders, process them accurately, and follow up as necessary to ensure timely delivery.
• Work with the warehouse and inventory team to verify stock availability and lead times for parts.
• Coordinate with the logistics team to ensure on-time delivery and correct fulfillment of parts orders.
• Stay up to date with the latest products and parts in the Mesa’s inventory.
• Continuously improve knowledge of part specifications, applications, and compatibility with customer needs.
• Collaborate with the inventory team to ensure accurate stock levels and availability of parts.
• Assist in managing the parts catalog, ensuring all information is up to date and accurate.
• Monitor low-stock items and inform customers of back orders, providing alternatives when necessary.
• Maintain accurate records of all sales transactions and customer interactions.
• Prepare and process quotes, invoices, and returns.
• Ensure all sales documentation is up to date and compliant with PSO procedures.
• Communicating with accounting when customer orders have been sent out.
• Perform all duties as assigned.