Parts Support Specialist
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Description
Job Title: Parts Support Specialist
Department: Parts
Reports To: Parts Manager
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730
Reports To: Parts Manager
Job Type: Full-Time | Onsite | Salaried Exempt
Location: Rock Hill, SC 29730
Position Summary
The Parts Support Specialist is responsible for providing reliable parts support to customers and internal teams. This position focuses on accurate parts identification, assisting with customer inquiries, troubleshooting parts-related issues, and supporting daily order processing activities. The role requires strong customer service, attention to detail, and effective communication to ensure timely order fulfillment and customer satisfaction.
Key Responsibilities
- Identify parts accurately using catalogs, diagrams, and available technical resources.
- Assist internal and external customers with parts inquiries, availability, pricing, and compatibility.
- Troubleshoot basic parts-related issues and escalate more complex concerns when necessary.
- Provide excellent customer service through professional communication and timely responses.
- Process parts orders, including order entry, verification, and coordination with inventory and shipping teams.
- Track and follow up on open orders, backorders, and customer requests to ensure timely completion.
- Work closely with service, sales, and warehouse teams to support daily operations.
- Maintain accurate records of customer interactions, orders, and resolutions in company systems.
- Develop and maintain knowledge of products, parts catalogs, and internal systems.
- Assist with identifying opportunities to improve workflows and customer service processes.
- Support inventory management activities, including stock counts, inventory updates, and monitoring parts availability.
Required Qualifications
- High school diploma or equivalent required.
- 1–3 years of experience in parts support, parts sales, customer service, inventory management, or a related field.
- Basic understanding of parts identification, catalogs, or technical diagrams, or the ability to learn.
- Strong customer service skills with a willingness to assist customers and resolve issues.
- Familiarity with order processing and basic inventory procedures.
- Good verbal and written communication skills.
- Strong attention to detail, organizational skills, and time management.
- Ability to manage multiple tasks and work effectively in a fast-paced environment.
- Proficiency with computers and standard office software.
- Ability to work independently and collaboratively as part of a team.
Preferred Qualifications
- Associate's degree or technical certification in a related field.
- Previous experience in equipment, automotive, machinery, or industrial parts environments.
- Familiarity with ERP systems, inventory management software, or parts ordering platforms.
- Basic mechanical or technical knowledge.
- Experience handling customer inquiries, order tracking, or inventory coordination.
Compensation & Benefits
- Salary Range: (Based on experience and qualifications)
- Benefits Include:
- Medical, Dental, and Vision insurance
- 401(k) with company match
- Paid Time Off (PTO) and Paid Holidays
- Employee Assistance Program (EAP)
Additional Information
This job description reflects the current expectations for the position but is not intended to be all-inclusive. Duties, responsibilities, and qualifications may be modified or reassigned at any time to meet the evolving needs of the organization.