Parts Technical Development Manager

The Manager, Parts Technical Development (PTD), leads a 45-member technical team responsible for the accurate, compliant, and on-time development, release, maintenance, and cataloging of service parts for North American vehicle programs and global markets.

Key Responsibilities:

Leadership, Operations, and Launch Readiness

• Lead, mentor, and develop 45 technical professionals across service-parts analysis, catalog compilation, illustration, and specification.
• Align resources, commodity ownership, priorities, KPIs, and training with engineering groups and vehicle-program milestones.
• Own North American launch readiness 28 weeks before Job 1, monitor program risks, and drive cross-functional resolution with Engineering, Purchasing, Inventory, Suppliers, Marketing, Call Center, and global teams.

Service Parts and Catalog Delivery

• Oversee the setup and release of 8,000–10,000 new service parts and 2,000–2,500 change-notice updates annually.
• Ensure accurate EBOM-to-SBOM-to-SPA data flow, validation, naming, supplier coordination, and regional integration.
• Deliver approximately 40 StarParts catalogs annually, each averaging 5,000 parts and 300 illustrations, with accurate usage, market variants, and technical artwork.
• Manage embargoed data, catalog corrections, international requirements, and timely resolution of assigned JIRA issues.
• Manage Level 3 support for more than 350 monthly catalog and part-related cases, ensuring triage, root-cause analysis, ownership, and closure.
• Maintain disciplined JIRA governance and data integrity across parts, illustrations, catalog structures, and engineering changes.