Parts Warehouse Team Lead

The Parts Warehouse Team Lead is responsible for overseeing daily warehouse operations while providing excellent customer service and maintaining professionalism. This person leads and supports the parts warehouse team, ensures inventory accuracy and organization, and serves as the point of escalation for customer and technician parts needs. This role combines hands-on warehouse work with team coordination, training, and process oversight.

WHAT YOU'LL DO

• Lead, coach, and support parts warehouse associates in daily tasks and priorities.
• Provide exceptional customer service and model service standards for the team.
• Maintain a clean, organized, professional and safe work environment.
• Oversee efficient and accurate picking, put away, delivery, and customer will call.
• Assign and balance workload among team members based on order volume and priority.
• Fabricate hoses and assist with hands-on warehouse tasks as needed.
• Oversee shipping and receiving of freight, ensuring accuracy and timeliness.
• Process and review customer and shop orders, returns, and backorders.
• Apply and reinforce inventory control principles across the team.
• Interact with customers to determine parts needs, process orders, and communicate status.
• Look up parts in the system and assist team members with complex or unusual lookups.
• Demonstrate and enforce proper cash handling and payment procedures.
• Ensure the team follows Contamination Control guidelines.
• Serve as the first point of escalation for customer issues or concerns.
• Train new associates on processes, systems, and standards.
• Monitor inventory levels and communicate availability needs to management.
• Attend to afterhours call schedule as required.
• Support scheduling coverage for weekend, holiday, and evening needs as needed.