Passenger Services Agent - Seasonal (45232)
Deliver exceptional customer service to passengers by providing accurate information, assistance with wheelchair support, baggage handling, and coordination of ground transportation.
Essential Functions
- Assist customers with luggage requiring lifting; push and pull passengers in wheelchairs without assistance. Assist and transport passengers in wheelchairs between curbside, ticket counters, departure gates, baggage claim, and personal vehicles; safely maneuver customers & carryon baggage weighing up to 250 pounds on inclines without assistance.
- Assist with passenger luggage between curbside, ticket counters, departure gates, baggage claim, and personal vehicles. Lift and/or move luggage up to 50 pounds and occasionally up to 99 pounds with assistance
- Provide accurate and courteous information regarding airport facilities, airline flight information, airport parking shuttle, ground transportation, hotel, concessions, and airport programs.
- Promptly report any accidents, injuries, or unsafe conditions to management.
- Ensure all passenger support equipment, including wheelchairs, luggage carts, and battery chargers are clean, sanitized, operational, and properly maintained.
- Retrieve and reposition wheelchairs and baggage carts in designated areas as needed.
- During winter months, assist customers with disabilities by helping clear snow from vehicles parked in designated accessible parking spaces.
- Adhere to all safety, security, and company policies.
Additional Responsibilities
- Deliver proactive customer service by anticipating passenger needs and providing welcoming experience with professionalism, patience, and a people-first attitude.
- Cheerfully interact in all modes of communication: face to face, two-way radio, telephone, and email.
- Maintain a strong teamwork approach by collaborating with coworkers and airport stakeholders to ensure efficient and positive passenger experiences.
- Must be able to report during emergency situations as necessary.
- Must be able to report to work during all weather conditions.
- Perform other duties as assigned.