Passenger Services Duty Manager
📍 Location: ChangiAirport, Singapore
Responsibilities:
- Oversee daily passenger service operations and flight handling
- Lead, coach, and supervise frontline staff
- Ensure smooth operations and airline service standards
- Handle passenger feedback, complaints, and operational issues
- Manage staff deployment and special assistance requests (e.g. VIP, MAAS)
- Monitor performance and ensure compliance with safety, security, and PDPA requirements
- Achieve operational KPIs and service excellence
Requirements:
- Proven managerial experience in the aviation industry
- Strong leadership, communication, and problem-solving skills
- Customer-focused with the ability to work under pressure
- Passionate about delivering excellent guest service
- Able to work rotating shifts, weekends, and public holidays
Join our team and lead world-class passenger service operations at Changi Airport! ✈️
EA License No: 08C2822
Bizhub Asia Pte Ltd