Pathology Support Specialist - Spokane

ABOUT US

An unwavering pursuit of Excellence in Patient Care, Every Diagnosis, Every Day. This is what we stand for.

CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence.

Position Summary:

This position serves as a liaison between Seattle Operations and other CellNetix locations in the state and the customers/pathologists that provide service in those areas. Responsible for providing excellent customer service to all internal and external clientele. The major task within the position is managing incoming consultation request, conference preparation, request for materials to be sent out for 2nd opinion and Legal inquiries. Assist when needed with specimen distribution, report distribution, internal and external customer inquiries, case quality assurance and obtaining needed information from clientele for patient reports. The ideal candidates will possess excellent proofreading skills, attention to detail, and the ability to learn in a rapidly changing environment.

Position Schedule: M-F, 9:00am - 5:30pm

Essential Duties:

• Accession incoming pathology cases from outside institutions for consults and conferences and distribute them as requested or per specialties
• Return all outside institute material received.
• Send out material when requests are received from outside institutions or from the pathologists.
• Assist with preparing and distributing Conferences.
• Receive and process Legal requests.
• Assist Pathologists in requesting pathology material / reports from outside institutions
• Handle all aspects of client/customer questions/issues.
• Process all incoming and outgoing telephone calls.
• Monitor and distribute, as appropriate, all incoming correspondence.
• Collate inpatient and outpatient reports for distribution via courier, printer, mail or other method at various times each day.
• Process results of send out tests as directed.
• Perform quality assurance checks on all Histology and Cytology accessions
• Trouble shoot various minor issues regarding specimens/reports including initiating calls to clarify labeling problems or missing providers, patient demographics, etc.
• Pull blocks, slides and reports from historical records for correlation with recent samples.
• Position is directly responsible for meeting or exceeding:
  • Error rates within the Support Services department
  • Department budget thresholds & specimen count/FTE goals
  • Internal and external client satisfaction expectations