Patient Access and Financial Services Representative

The Financial Services Representative - Patient Access is responsible for supporting all aspects of the front-end revenue cycle, including patient registration, pre-registration, insurance verification, prior authorization coordination, financial clearance, patient financial counseling, and self-pay account follow-up for assigned service areas such as OR, MRI, PAT, and Detox.

This role serves as a key patient-facing representative, ensuring patient demographic, insurance, authorization, and financial information is accurate and complete prior to or at the time of service. Responsibilities include coordinating pre-registration activities, verifying insurance benefits, discussing estimates and patient financial responsibility, collecting payments, and documenting financial information.

The Financial Services Representative also assists patients with self-pay balances, payment arrangements, and account resolution while providing exceptional customer service. This position collaborates closely with clinical departments, physician offices, revenue cycle teams, business office staff, and external partners to support efficient patient access, reduce registration and billing errors, and promote a positive patient experience.

Required Qualifications:

• High school diploma or equivalent credential
• 1+ years of experience in patient access, registration, healthcare customer service, medical office support, revenue cycle, insurance verification, billing, or collections
• Bilingual in English and Spanish