Patient Access

The Patient Access Representative is responsible for registering patients for any/all services at the hospital and/or clinic. Including tasks such as obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details. The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances. This role relies heavily on teamwork, including lunch coverage. Additional duties and responsibilities will be assigned, based upon the needs and requirements of the facility and for the care of the patients.

MAJOR DUTIES AND RESPONSIBILITIES

• Handles administrative and clerical functions of registration. Responsible for registering all patients for any services at the hospital and or clinics.
• Obtaining valid orders for services, maintaining paper and electronic documentation for identification, demographic data, insurance information, verifications and authorizations, and noting all accounts with visit details.
• The Patient Access Representative is also responsible for providing estimations for services and collection of all copays, deductibles, and co-insurances.
• Ensure excellent accuracy in completing registration process.
• Maintain competency in utilizing hospital registration software and electronic medical records systems.
• Registers patients in a timely manner.
• Ensures HIPAA compliance and abides by all Privacy laws and regulations.
• Provides outstanding customer service experience to all patients.