Patient Access Coordinator

Job Summary

Assisted Recovery Centers of America, LLC (ARCA) is seeking a compassionate, organized, and dedicated Patient Access Coordinator to serve as a key point of contact for individuals seeking clinical and behavioral health services. This position helps facilitate timely access to care by supporting the intake and scheduling process and coordinating with patients, referral partners, and ARCA’s multidisciplinary care team.

Job Description

The Patient Access Coordinator provides professional and welcoming support throughout the patient access process while maintaining accurate documentation and effective communication with patients, referral partners, and clinical staff. This role requires strong organizational and interpersonal skills, attention to detail, cultural sensitivity, and a commitment to ARCA’s mission, vision, and values.

Key Responsibilities

• Completes eligibility and required intake paperwork to support the patient access process
• Schedule initial appointments for clinical services and assists with coordinating timely access to care
• Provides in-clinic coordination and support to facilitate the patient experience
• Performs urine drug screens (UDS) in accordance with ARCA policies, procedures, and applicable requirements
• Coordinates with ARCA’s medical providers, behavioral health staff, and other members of the care team to facilitate patient access to services
• Responds to calls from prospective patients, current patients, and referral partners regarding services and the referral process
• Documents patient interactions, services provided, and other relevant information accurately in the electronic medical record system (CareLogic)
• Communicates and collaborates with the multidisciplinary team through electronic medical records, communication platforms, and other established systems
• Maintains professionalism, confidentiality, and cultural sensitivity in all interactions with patients, families, referral partners, and members of the care team