Patient Access Coordinator - PRN

Job Title: Patient Access Coordinator

Department: Administration / Finance

Reports To: Billing & Patient Access Supervisor

Summary:

Greets and gathers information from patients upon admission; records necessary personal information, secures required signatures; verifies method of payment and collects any co-payment at time of service; collects prepares and supplies patient data to various hospital departments.

Essential Duties and Responsibilities:

• Pre-admission duties:
  • Contacts patients and/or interviews patient at the hospital prior to admission to obtain needed information; entering preadmission information on elective and maternity patients into the computer.
  • Screening insurance information to identify patients requiring preadmission approval from third-party payers; verifying that approval has been obtained; notifying patients’ accounts of admissions for surgery or other self-paying admissions.
  • Explains hospital policies and answers patient inquiries.
• At time of admission duties:
  • Greets and receives patients to be admitted.
  • Conducts personal interview to obtain required demographic and insurance information, and enters it into computer; reviews preadmission information for accuracy and completeness.
  • Obtains required signatures on legal consents and insurance forms.
  • Hands out patient information literature.
• Creates patient identification band and places on patient; notifies nursing unit of patient’s arrival.
• Notifies certain insurance companies on daily basis of the admission of their subscribers and logs notifications made.
• Collects any appropriate or required insurance co-payment from patient at time of registration.
• On designated shifts, calculates daily census and verifies accuracy of nursing unit census listings.
• Answers daily inquiries of patients and public in person or via telephone regarding admission procedures; hospital regulations and services, when necessary, referring inquiries to appropriate person or department; provides directions for finding other areas within the hospital.
• Comply with the personnel policies, department policies and CHS Code of Conduct.
• Other work duties as assigned