Patient Access Rep, Pulaski

1. To greet patients, visitors and representatives to the center, directing to appropriate office/destination
2. Register patients for their scheduled appointments collecting and verifying demographic and insurance information
3. Scan driver license or photo ID and insurance card into electronic medical record software
4. Collect payment portion of visit the patient is financially responsible for
5. To have patient sign Patient Responsibility Agreement when needed
6. Distribute and secure signature for required consent forms for treatment, offer Advanced Directives, Notice of Privacy Practices and Patient Bill of Rights
7. Verify insurance eligibility and secure signature on appropriate insurance forms as needed
8. Initiate encounter form for patients visit
9. Answer incoming phone calls, transfer patients calls where needed and schedule appointment as appropriate
10. Post charges on patient account and record all payments collected on the designated form
11. Close daily journal and balance receipts to payments received
12. Reconciliation of cash drawer/money bag
13. Scan all patient documents as instructed
14. Take notice of excessive wait times and notify the Nurse Manager
15. Notify triage nurses of any emergencies or nurse related questions that patients have. To transport walk-ins/emergencies to appropriate areas if needed.
16. Make certain the waiting areas are neat and clean
17. Print schedules three days in advance.
18. Must be flexible to organizational needs across the ConnextCare network
19. To engage in Patient Centered Medical Home initiatives, including participating as part of the Clinical Care Team

20. Other duties and responsibilities as requested by management and supervision.