Patient Access Rep

Join a leading musculoskeletal care network through our partnership with United Musculoskeletal Partners (UMP), supporting Resurgens, a premier orthopedic practice known for its commitment to clinical excellence and patient outcomes.

Why UMP?
UMP is a physician-led organization focused on transforming musculoskeletal care through innovation, collaboration, and operational support. This role allows you to be part of that mission—delivering high-quality spine care in a thriving clinical environment.

About Resurgens Orthopaedics
Resurgens is recognized for its advanced treatment options, multidisciplinary approach, and dedication to improving patients’ quality of life. As part of this team, you’ll work alongside top spine specialists in a supportive and forward-thinking practice.

Help us bring exceptional orthopedic care to the communities of Atlanta—where your expertise can truly make a difference.

Benefits:

• Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount
• Dental & Vision Insurance
• 401(k) with Annual Employer Contributions
• Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more
• Employee Assistance Program (EAP): Employer-paid support for life’s challenges
• Generous Paid Time Off:
  • Up to 4 weeks of PTO starting out. (Increases with tenure)
  • 7 paid holidays + 2 floating holidays

#RES

SUMMARY

The Patient Access Representative serves as the first point of contact for patients entering the healthcare facility and plays a critical role in ensuring the smooth and efficient operation of the patient registration and financial intake process. This role is responsible for gathering accurate patient information, verifying insurance coverage, and scheduling appointments all while effectively managing patient interactions to ensure a positive experience. The Patient Access Representative will work closely with healthcare providers, insurance companies, and patients to ensure all necessary information is accurately documented for billing and insurance purposes.

ESSENTIAL DUTIES AND RESPONSIBILITIES (Other duties may be assigned)

• Greet patients and verify personal, financial, and insurance information for accuracy.
• Collect and input demographic and insurance details into the Electronic Health Record (EHR) system.
• Ensure all required forms are completed accurately and in a timely manner.
• Verify patient insurance coverage and eligibility before appointments or procedures.
• Obtain prior authorization for procedures or services as required by insurance providers.
• Resolve discrepancies in insurance or coverage information with patients or insurance companies.
• Schedule patient appointments based on physician availability and patient needs.
• Provide patients with necessary pre-appointment instructions and information.
• Confirm appointments and assist with rescheduling as necessary.
• Inform patients about co-pays, deductibles, and insurance benefits before service delivery.
• Communicate financial responsibility expectations to patients.
• Assist patients with payment options, setting up payment plans, and financial assistance programs as necessary.
• Act as a liaison between patients, healthcare providers, and insurance companies.
• Address patient inquiries and concerns regarding appointments, billing, and insurance coverage.
• Handle sensitive patient information with confidentiality, adhering to HIPAA regulations.
• Collaborate with clinical and administrative staff to ensure a seamless patient experience.
• Support the team in resolving any operational issues related to patient access.