Patient Access Representative

PRIMARY PURPOSE:

Patient Access Representatives (PAR) must have a high level of professionalism, accuracy, and timeliness. Under direction of the Practice Manager, the PAR will not only be helpful to patients but other staff members. The PAR must ensure patient’s registration is completed accurately and thoroughly. Once patients have completed the registration process, the PAR will alert the medical assistant and/or phlebotomist that the patient is ready for clinical triaging.\

ESSENTIAL JOB FUNCTIONS:

• Promote the mission, vision, and values of FoundCare.
• Greet patients professionally and ensure a welcoming registration experience.
• Instruct patients to complete required medical forms accurately and thoroughly.
• Review and update patient account information, including address, phone number, and financial classification.
• Collect, review, and enter patient insurance information, verifying accuracy and completeness.
• Scan and upload all required registration documents into the system.
• Collect and process co-pay deductibles at time of service.
• Manage prescription refill requests faxed from external facilities and route them to the appropriate provider's mailbox.
• Upon completion of registration, notify the medical assistant and/or phlebotomist electronically that the patient is ready for clinical triage and direct the patient accordingly.
• Communicate workflow issues and concerns promptly to the Practice Manager or Medical Director, addressing interpersonal conflicts professionally and constructively.
• Float to support front desk operations as needed, including answering phones, scheduling appointments, and checking patients into the system.
• Interact respectfully and effectively with patients and colleagues from diverse cultural backgrounds.
• Comply with all FoundCare policies, procedures, and standards of care.
• Perform other duties as assigned.