Patient Access Representative

he Patient Access Representative is a detailed customer service position in a fast-paced atmosphere. This position provides a warm welcome to each patient and family member presenting for service. In addition to customer service functions, the Patient Access Rep is responsible for accurate patient registration which includes; patient identification interviews, verification of patient demographic and insurance information, real time insurance eligibility checks and precise entry of this information into the system

Work Schedule: .6 FTE, 24 hours weekly; Tues, Wed, Thurs 2230-0700

Required Qualifications:

• High school diploma or equivalent, prior equivalent work experience may be considered in lieu of diploma

• Excellent customer service and communications skills, including human relations sensitivity, listening and telephone etiquette skills

• Ability to promote and maintain good patient relations and patient confidentiality

• Computer and accurate keyboarding skills

Preferred Qualifications:

• Epic experience

• One year work experience in patient registration

• One year experience in healthcare

• ADT and Prelude knowledge

• Overall knowledge of third party payors, hospital policies and business office procedures

• Medical terminology knowledge desired

• Type a minimum of 50 WPM